ABOUT
What does Push Mobility do?
Push Mobility is an Australian Disability Equipment Provider and Distributor, focusing on supplying products that improve the lives of people living with disabilities.
Who owns Push Mobility?
Shane Hryhorec established the company in 2013. Being a wheelchair user himself since 2007, Shane founded Push Mobility with the vision of providing individuals with disabilities high-quality equipment that boasts appealing designs and enhanced functionality.
Where is Push Mobility located?
We have 3 showrooms across Australia.
Victoria: 316 Hoddle Street, Abbotsford, 3067.
Queensland: 4/25 Service Street, Maroochydore, 4558.
South Australia: 60 Marryatt Street, Port Adelaide, 5015.
If I don’t live in a city in which Push Mobility is located, can I still get help and support?
This is dependent on the product/service you are interested in. To clarify, send us the information through email at info@pushmobility.com.au and we will get back to you within 48 hours. When we reply to you, but you don't see our email in your inbox, we advise to check your junk or spam folders.
What makes Push Mobility different from other wheelchair providers?
Push Mobility is different from other wheelchair providers as most of our staff members are either living with a disability, or have a family/friends living with a disability. Push Mobility provides wheelchairs that are 100% suited to individuals, we do not offer off the shelf wheelchairs and other mobility aids.
SHIPPING
What shipping methods do you offer?
We use a variety of shipping methods depending on the product purchased. We utilise a variety of courier services as well as Australia Post to deliver goods purchased through our online store Australia wide. We also offer pick up services and can arrange for personal delivery of bigger more complicated items depending on location.
Where do you ship to?
Australia wide, and costs are calculated on a case by case basis. For international shipping enquiries please contact us at info@pushmobility.com.au.
Do you offer pick up service?
Yes, you are welcome to arrange for pickup from any of our showrooms.
Can you deliver products to my OT or carer’s address?
Yes we can, and the costs are calculated on a case by case basis.
SERVICE
What services do you offer?
We offer a number of different services, found here: https://www.pushmobility.com.au/pages/services
Are you able to service my wheelchair in my home?
Absolutely. Please note, travel time charges may come into effect. To find out more, contact us info@pushmobility.com.au
Do you offer virtual support? Facetime, Zoom?
Yes, and to schedule this, contact us at info@pushmobility.com.au
Do you offer wheelchair skills training?
Yes, and to schedule this, contact us at info@pushmobility.com.au
Do you offer skills training on Push products?
Yes, and to schedule this, contact us at info@pushmobility.com.au
Do you provide collaborations and partnerships?
We are always happy to support our community. Feel free to email us the details at info@pushmobility.com.au and we’ll get back to you within 48 hours.
PRODUCTS
What products do you offer?
We have a large range of products, and all can be found directly on our website.
Do you offer warranty?
Yes, and this is subject to the product purchased.
Do you offer trials?
Yes. To book yours in, contact us at info@pushmobility.com.au.
PAYMENTS
What payment methods do you accept?
Website Purchases (via Credit Card), Invoice Bank Transfer, or you can simply click on the “Add to Quote/Invoice for NDIS plan or agency managed” button
RETURNS & REFUNDS
What is your return policy?
Returns are reviewed on a case by case basis, and incur a restocking fee. To find out more, contact us at info@pushmobility.com.au
Do you offer refunds?
This is reviewed on a case by case basis. To find out more, contact us at info@pushmobility.com.au